Terms and conditions

3.1. APPRAISAL REQUEST

Users wishing to have an item appraised or to sell an item by auction may submit a request for a free Appraisal to the Sales Operator.

3.1.1. Online Appraisal

The User can request an Appraisal online directly on the Site, on the relevant page, by completing the form. He/she is invited to fill in his/her contact details and to provide photographs of the object, its dimensions and any comments that might give an indication of its value. The Sales Operator’s team undertakes to contact the User again to give him an Appraisal of his item and propose that it be put up for auction.

3.1.2. Appraisal on the Sales Operator’s premises

The User may visit the Sales Operator’s offices, whose address and opening hours appear on the Site. The Sales Operator’s team undertakes to provide the User with a non-binding verbal Appraisal free of charge. If necessary, the Sales Operator’s team will invite the User to submit his or her item for further appraisal.

3.1.3. Home inventory

The User may contact the Sales Operator using the contact details indicated on the Site, so that an inventory of several items held by the User can be carried out by appointment at the User’s home. This inventory will be invoiced. Appraisals made by the Sales Operator in support of items transmitted by the User are provided for information purposes only, as the auction price results from the free play of bids.

3.2. PLACING A PURCHASE ORDER & REQUESTING A TELEPHONE AUCTION

Users can consult sales catalogs online via the Site. A User may participate :

– to the Live Sales either by transmitting their bids live via a redirection on the DrouotDigital Platform, or by transmitting, up to three (3) hours before the sale, a Buy Order or a Telephone Bid request, on the Site or by accessing the DrouotDigital Platform to which a redirection is also proposed on the Site; These requests will be executed during the sale;

– Online Sales by being redirected to the DrouotDigital Platform

When the User is redirected to the DrouotDigital Platform, the User is subject to that platform’s own general terms and conditions of use and sale.

The User is required to provide information relating to his/her identity and bank details, using a form, when placing a Purchase Order or a Telephone Bid request on the Site and to provide any supporting documents that may be requested by the Sales Operator. The User is not required to have an account on the Site or on the Drouot Digital Platform in order to submit a Purchase Order or a Telephone Bidding request on the Site.

The User’s Purchase Order or Telephone Auction request is then stored in the User’s Purchase Order Basket, pending final validation by the User. The User may place Purchase Orders or Telephone Bidding requests relating to several Sales organized by the Sales Operator in the same Purchase Order Basket.

Once all the desired Purchase Orders and Telephone Bidding requests have been added to the Purchase Order Basket and the User’s bank details have been indicated, the User validates them by approving the Sales Operator’s Terms and Conditions of Sale and these General Terms and Conditions of Use and by clicking on the validation button.

The Purchase Order or Telephone Bid request is sent to the Sales Operator with the maximum bid amount for a Purchase Order, the User’s identity, the description of the lot concerned and the User’s bank details.

The Sales Operator may refuse to execute the Purchase Order entrusted by the User or to respond to the Telephone Bidding request when :

– identity or creditworthiness could not be verified ;

– the lot to which the Purchase Order or Telephone Auction request relates has been modified and the Sales Operator has been unable to contact the User to inform him of this;

– if the Telephone Auction request exceeds the Sales Operator’s call capacity.

The User is informed of the status of his Purchase Order or Telephone Bid by email. In the event of several Users submitting Purchase Orders for the same amount, if the successful bidder for the lot is one of the persons concerned, priority is given to the User who submitted his Purchase Order first.

The User may modify or delete his/her Purchase Order or Telephone Bidding request by accessing the relevant Catalog lot, provided that the modification or deletion occurs before the User has validated his/her Purchase Order Basket. After validation of the Purchase Order Basket or the Telephone Auction request, it is the User’s responsibility to contact the Sales Operator in order to modify or delete his/her request.

The Sales Operator executes Purchase Orders and/or Telephone Auction requests of equal amount in the chronological order of their arrival.

The successful bidder will be the highest and last bidder.

When a lot is awarded to a User, the Sales Operator confirms to the User by email as soon as possible that the lot has been awarded.

3.3. ONLINE PAYMENT AND ADVANCE DEPOSIT

An online payment form enables the User to pay for his auctions remotely by simply indicating the number of the slip to be paid for, its amount, as well as his name and email address.

Similarly, a form is available for making online advance deposits for future sales made by the Sales Operator.

Payment transactions are carried out by the Sales Operator via its payment service provider: Stripe, PCI-DSS certified.